Victor came out this morning on time to inspect my LG washer. I appreciated that he was wearing a mask and booties. After his inspection of my washer I was torn between a repair or new device based on the cost. My LG washer is 4 years young. We may decide to purchase a new washer. If so I will probably purchase a different brand instead of LG. I could not have located a better company or associate. I will call them if I have a future need. Victor was great to work with. He was very detailed when answering my questions (I had a ton to ask) and was available when I called him after the visit. I appreciated his honesty and professionalism. Thank you Victor.